Frequently Asked Questions (FAQ)

1.1 .Different methods of payment anticipated payment

Wire transfer

PayPal

Debit Card

Credit Card

Invoice/Bill

2.1. Shipping cost

Free delivery in Germany (not included German Island).

Ask about your country.

2.2. Delievry time

Look at the descripition.

2.3.Delivery

Parceles are delivered by DPD courier or antother courier companies.

ORDER IS LEAVED at the door.

We have no influence on the suppliers’ route, which makes it impossible to set a delivery date.

Express shipping only on request.

The order will be processed after the payment is credited and the delivery date is calculated from that moment.

2.4.1. Parcel status

You will receive a confirmation of shipment with a label or reference number to your email address. By entering the label or reference number, you can check the status of the parcel at https://www.dpd.com/de/de/empfangen/sendungsverfolgung-und-live-tracking/

2.4.2.Delivery

If the parcel is delivered late or is not delivered, please contact the courier company

(see section 2.5.1 parcel status).

If there is no contact with the courier company indicated in information, please contact us directly.

3.1. My Bill

You will receive an invoice directly by an email with the confirmation of order.

4.Guarantee /Warranty

(1) The statutory warranty rights are applicable.

(2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it
is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it
shall have no effect on your legal warranty claims.

(3) Insofar as you are a business, the following difference applies to the aforementioned warranty regulations:
a) It is understood that the details provided by us and the product description provided by the manufacturer are the only things that
represent the properties and condition of the product in question. Other advertisements, blurbs and statements issued by the manufacturer
are not considered to be representative of the properties and condition of the said product.b) If the goods are found to be faulty, we shall reserve the right to repair the goods or deliver replacements. If the defect is not removed,
you can demand a reduction in the price or withdraw from the contract at your discretion. The defect removal is applicable after a failed
second attempt, unless the circumstances prove otherwise, in particular due to the nature of the object and/or defect or other conditions. In
case of repair, we must not bear the additional costs, which arise from the transfer of the item to a place other than the place of fulfilment,
as far as the transfer does not correspond to the intended use of the item.c) The warranty period amounts to a period of one year after delivery of the product. The reduction in time-limit does not apply:
– to damages culpably attributable to us arising from injury to life, limb or health and for other damages caused by wilful intent or gross
negligence;
– insofar as we have wilfully concealed the defect or accepted a warranty for the quality of the goods;
– to goods which are used for a building in accordance with their normal use instructions and whose defects were caused by this;
– for statutory recourse claims, which you have against us in connection with warranty rights.

4.1.Guarantee

The Guarantee is provided by the manufacturer (look at the description of product).

Please contact us by email or phone.

Please provide the order or invoice number

5.1.Return of the order

You have a 14-day right to withdraw from the contract.

In case of return, please contact us by e-mail or phone.

Please provide the order or invoice number.

The return is payable.

The full purchase price will be refunded upon receipt of undamaged goodsFor information, please contact us by e-mail or telephone.

The full purchase price will be refunded upon receipt of undamaged goods.

The order is processed after receiving the payment and may be canceled until the order confirmation is received.

Spare parts are available from us.

For information, please contact us by e-mail or telephone.

Please enter your order or invoice number.

8.1. Office chair

We don’t offer local business (Showrooms).

To compensate for this we provide a detailed view of the products on our website.

8.2 Sample Chairs

Only B2B customers can order a sample chair.

The duration of the test is agreed.

8.3 My Questions

Onlineservice or by phone.

8.4 Order form Onlineservice or by phone